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FREQUENTLY ASKED QUESTIONS
Below are some frequently asked questions and answers about the Golden Rain Handyman Service. If you don't find the answer to your question below, you may also use the Feedback page (or e-mail to handyman@rossmoor.com by clicking here) to ask a specific question which will be answered by the next business day.
Q: How do I arrange for a handyman to come to my manor? A: Call 988-7650. A representative will schedule an appointment at a time that is convenient with you.
Q: How much does it cost? A: It depends on where you live. If you live in a cooperative or at the Waterford, the price is $175 for a full year. If you live in a condominium, the price is $225.
Q: Can I pay with a credit card or cash? A: No. At this time Golden Rain Foundation is only able to accept checks for payment.
Q: How do I join? A: You sign the Service Agreement and provide payment. This can be done in a few different ways. 1) Visit us in person at the Mutual Operations Division at 800 Rockview Drive. The receptionist will walk you through the process. 2) Call the Order Desk at 988-7650. A representative will send you the necessary documents with a return envelope in which you include the signed Service Agreement and check. 3) Call the Order Desk at 988-7650. Arrange an appointment for the handyman lead to come to your manor. He will accept your signed contract and check and then perform a walk-through of your manor if you wish. This will allow you to discuss potential issues and allow him to become familiar with your manor for the future. 4) Print out a copy of the contract from this web site, fill it out, and send it with a check for the correct amount payable to GRF to 800 Rockview Drive attn: Handyman Service.
Q: How many requests can I make for service? A: You are allowed four calls per month. Each call is allowed up to four hours of work. If additional service is needed for a call it may be granted at the discretion of management.
Q: Is there a charge per service call? A: No. The only cost to you is the yearly fee. Some parts are not covered by the service which you will need to provide or pay for at the time of service.
Q: When is the service offered? A: Appointments are made for Monday through Friday, 8:00 AM to 4:30 PM, excluding holidays. You may call for service during these same hours, or leave a voice mail outside of these hours and your call will be returned the following business day.
Q: If I sell my unit and move to another manor within Rossmoor, will the contract move with me? A: No. The service contract is tied to the manor. The new buyer will retain the service contract benefit.
Q: Can I cancel my contract? A: Yes. You may cancel the contract within the first 30 days after signing the contract for a full refund if the service has not been used. If the service has been used, you are entitled to a pro rata refund based on the retail value of services performed.
Q: What is covered by the service? A: Many items are covered. Please see the Services page of this web site for a detailed list.
Q: Will my Mutual coverage change? A: No. Maintenance policies for your Mutual remain the same.
If you have any other questions not answered on this page, please feel free to call 988-7650 or click here to send a question via e-mail. |
