FAQs

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FREQUENTLY ASKED QUESTIONS
Below are some frequently asked questions and answers about the Golden Rain Handyman Service. If you don’t see the answer to your question here, you may use the Feedback page or send an e-mail to handyman@rostest.moxxywebdev2.com by clicking here. Questions will be answered by the next business day.

Q: How do I arrange for handyman service at my manor?
A: Call (925) 988-7650. A representative will schedule an appointment at a time that is convenient for you.

Q: What is the cost for service?
A: The rates depend on where you live. For cooperatives or Waterford residences, the rate is $200 for a full year. For condominiums, the rate is $250 per year.

Q: Can I pay with a credit card or cash?
A: No. At this time Golden Rain Foundation is only able to accept checks for payment.

Q: How do I join?
A: By signing a Service Agreement and submitting payment. This can be done a few different ways. 1) Visit us in person at the Mutual Operations Division at 800 Rockview Drive where the receptionist can walk you through the process. 2) Call the Order Desk at (925) 988-7650. You will be sent the necessary documents along with a return envelope in which you return the signed Service Agreement and your check. 3) Call the Order Desk at (925) 988-7650 to arrange an appointment for the handyman lead to come to your manor. He will accept your signed Service Agreement and check and also perform a walk-through of your manor if you wish. This will allow you to discuss potential issues and allow him to become familiar with your manor for the future. 4) Print out a copy of the Service Agreement, fill it out and send it with a check for the correct amount to GRF to 800 Rockview Drive, Attn: Handyman Service.

Q: How many requests can I make for service?
A: You are allowed four calls per month with each call allowing up to four hours of work. If additional service is needed for a call, it may be granted at the discretion of management.

Q: Is there a charge per service call?
A: No. The only cost to you is the yearly fee. Parts that are not covered by the Service Agreement will need to be provided by the resident, or paid for at the time of service.

Q: When is the service offered?
A: Appointments are available Monday through Friday from 8:00 a.m. to 4:30 p.m., excluding holidays. You may call for service during those hours, or leave a voice mail outside of those hours and your call will be returned the next business day.

Q: If I sell my unit and move to another manor within Rossmoor, does the Service Agreement move with me?
A: No. The Service Agreement is tied to the manor. The new buyer will retain the Service Agreement benefit.

Q: Can I cancel my Service Agreement?
A: Yes. You may cancel within the first 30 days of signing and receive a full refund if the service has not been used. If the service has been used, you are entitled to a pro-rated refund based on the retail value of services performed.

Q: What is covered by the Service Agreement?
A: Many items are covered. See details of items covered on the Description of Services by clicking here.

Q: Will my Mutual coverage change?
A: No. Maintenance policies for your Mutual remain the same.

If you have other questions not answered on this page, please call (925) 988-7650 or click here to send a question via e-mail.

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Contact

Rossmoor Walnut Creek
1001 Golden Rain Rd.
Walnut Creek, CA 94595
(925) 988-7700
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