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Handyman Services

Hammer, level and screwdriver.Golden Rain Handyman Service was created in 2008 as a way to help Rossmoor residents with everyday repairs and other help not covered by their mutual coupon. For one low annual fee you receive nearly unlimited handyman service—including labor and most material costs.

The Golden Rain Foundation runs the service through its Mutual Operations Division—the same group with decades of experience repairing manors and providing customer service by phone for your mutual-covered issues.

If you can’t find what you were looking for by clicking the links below, you can give feedback or ask a question in the Feedback section. You can also call (925) 988-7650 for faster response or to get information on enrolling in the Handyman Service.

Thanks for your interest, and we look forward to serving you.

— The Golden Rain Handyman Service Team

Below are descriptions of services provided by a Golden Rain Handyman Service Contract. Items covered by your Mutual are not covered by the Handyman Service, although they may appear on the list. Items not covered under the service will need to be supplied by the resident, or may be purchased at the time of service. If you have any specific questions regarding what the Golden Rain Handyman Service Contract covers, call (925) 988-7650 or check the FAQ (Frequently Asked Questions) section.

Golden Rain Handyman Program–Services Description List

– Applies to Contracts Effective as of August 1, 2019 –

  • Fluorescent Tubes/Light Bulbs: Replace any light bulb in the manor (not including appliance bulbs). Replace defective fluorescent kitchen ballast.
  • Lamps: Repair or replace defective switches, sockets, and wiring. Replace defective cords and plugs. Replace defective cord line dimmer switches. Assemble and test new lamps.
  • Light Fixtures: Raise, lower and install resident-supplied chandeliers. Repair or replace defective light sockets and ballasts. Repair wiring within the fixture. Repair or replace dimmer switch. Install new resident-supplied light fixtures.
  • Other Electrical: Replace defective light switches and outlets. Replace defective GFI outlets. Reset tripped circuit breakers. Replace defective wall dimmer switch. Repair electrical wiring shorts within the box. Replace doorbell, button and transformer.
  • Drains: Clear clogged drains within the unit including kitchen sink trap,  garbage disposal, dishwasher air gap, bathroom sink trap, and toilets.
  • Plumbing: Repair or replace traps, pipes and hoses from the floor to the wall as needed. Repair tub and shower mixing valves. Repair or replace tub and basin stoppers.
  • Toilets: Replace defective flush valves, balls, and flappers. Replace tank seal as needed. Resolve
  • Sinks, Kitchen and Bath: Replace leaking hoses and supply lines. Replace defective  spray heads. Unplug, clean or replace drain traps. Repair or replace defective stoppers. Repair or replace defective pull rods. Remove trap to recover items lost down drains.
  • Tub and Showers: Repair or adjust tub and shower doors as needed. Repair or replace mixing valve. Clear plugged drains. Repair stopper. Replace shower. Reinstall fallen shower curtain.
  • Faucets: Repair faucets within the unit. Replace aerators if needed. Replace handles.
  • Garbage Disposals: Replace disposal. Clear jammed disposals. Reset switch. Replace defective wall switch. Clean or replace air gap as needed. Repair or replace electrical cord.
  • Dishwashers: Remove object in tub. Tighten counter attachment screws as needed.
  • Bathroom Vent Fans: Replace defective switch. Repair fan blade vibration. Replace defective motor.
  • Resident Assistance Equipment: tall wood blocks under bed. Install raised toilet seat. Install toilet support bars. Install support bars not exposed to water.
  • Refrigerators: Test temperature.
  • Ovens: Test temperature. Troubleshoot.
  • Furnaces: Replace blown fuses. Check heating efficiency. Reset tripped  circuit  Explain thermostat operation. Adjust thermostat calibration. Repair minor electrical problems. Troubleshoot.
  • Central Air Conditioning: Test for cooling efficiency. Reset  tripped  switch.  Reset circuit breaker. Troubleshoot.
  • Water Heaters: Adjust temperature. Inspect for leaks. Relight pilot light. Check for gas odor.
  • Window and Deck Shades: Adjust temperature. Inspect for leaks. Relight pilot light. Check for gas odor.
  • Closet doors: Adjust or reset doors. Lubricate doors as needed. Replace defective  Replace missing or defective floor glides. Adjust locking handles. Lubricate hinges as needed. Mirrored closet doors excluded.
  • Closets : Replace broken clothes pole and sockets.
  • Sliding Glass Doors and Windows: Lubricate and adjust rollers. Adjust and lubricate lock. Replace defective lock. Adjust off track door. Replace fallen screens.
  • Sliding Screens: Adjust off track door. Lubricate as needed. Replace defective rollers. Adjust or replace latch. Reinsert loose screen in
  • Drapery Rods: Lubricate pulley as needed. Replace defective draw cord. Replace defective cord tension device. Replace plastic hook eyelets as needed. Reinstall rod screws. Remove drapes for cleaning and reinstall.
  • Drawers: Repair or replace broken runners. Lubricate hinges as needed. Tighten loose screws. Lubricate or replace rollers as needed. Tighten loose pull knobs.
  • Cabinets: Tighten loose hinges. Lubricate and adjust hinges as   Replace defective hinges. Tighten loose pull knobs.

Personal Services – This line item is intended to help residents with everyday chores that have become a burden to residents. The resident will supply all parts for personal services. Items covered include but are not limited to the following:

  • Install vacuum cleaner bag
  • Remove or install table leaves
  • Open or close convertible couches
  • Turn mattress
  • Move lightweight furniture
  • Hang small lightweight shelves
  • Move or hang potted plants
  • Install paper towel hangers
  • Install cup hooks
  • Small carpentry jobs
  • Other tasks that take less than a half-hour will be considered on a negotiated

Download the Golden Rain Foundation Service Description List

Download the Golden Rain Foundation Service Contract


GOLDEN RAIN HANDYMAN SERVICE
TERMS AND CONDITIONS

LENGTH OF CONTRACT

This Agreement shall be effective for one full year from the date that payment for the program and this contract are received.

COST

The cost of the program is $250.00 per year. Please make your check payable to Golden Rain Foundation or GRF.

SERVICES

The resident purchasing the service program is entitled to no more than four (4) service calls per month for his/her manor for services listed on the Service Description List attached to this Agreement for the term of the Agreement. Services not listed on the Service Description List are generally excluded except that requests for services not on the Service Description List may, at Golden Rain’s sole discretion, be honored.

PARTS

Parts are required to be supplied by, or paid for, by the resident. Parts, if available, may be purchased by the resident from Golden Rain at the time of service. Parts are subject to availability and Golden Rain does not assume responsibility or liability for any damage or loss in any way related to Golden Rain’s alleged failure to obtain parts in a timely manner.

APPOINTMENTS AND HOURS

Services will be scheduled and services will be performed during regular business hours, Monday through Friday, 8:00 AM to 4:30 PM, excluding holidays.

Services requested by the resident after hours or on holidays will not be covered by this Agreement regardless of whether they fall within the scope of services set forth on the Service Description List.

Golden Rain does not assume responsibility or liability for any damage or loss in any way related to Golden Rain’s alleged untimely response to any “emergency” or other request for service.

TRANSFER TO NEW ADDRESS

Under no circumstances may a resident’s rights under this Agreement be transferred to a different address than that under which it was purchased.

EXCLUSIONS AND LIMITATIONS

Golden Rain will not in any way pay for any services performed by anyone other than Golden Rain, unless ordered, or, authorized in writing, by Golden Rain. This Agreement shall not apply to any component covered by an express warranty. Golden Rain reserves that right to refuse to service/repair any appliance or other component which in its sole discretion is too unsafe, old or worn to warrant further repair and/or service. This Agreement is intended to cover handyman service necessitated as a result of ordinary wear and tear and does not apply to repairs or services necessitated by such intervening causes as wars, floods, water, water damage, lightning, wind and windstorms, earthquakes, fires, smoke, acts of God, thefts, riots, vandalism, or misuse or abuse of a component.

LIMIT OF LIABILITY AND DAMAGES

Golden Rain’s entire liability for any claim related to services provided under this Agreement shall in no event exceed the purchase price of the service package.

In addition, Golden Rain will not be responsible for any general or consequential damages arising out of or in any way related to services provided under this Agreement.

INDEMNIFICATION OBLIGATIONS

A resident agrees to defend, indemnify and hold harmless Golden Rain for any claim, injury or harm suffered by an employee or agent of Golden Rain providing services under this Agreement if such claim, injury or harm is due in whole or in part to the negligent acts or omissions of resident.

CANCELLATION

This Agreement may be cancelled within 30-days of receipt. Requests for cancellation shall be made in writing and sent to the Director of Mutual Operations at 800 Rockview Dr, Walnut Creek, California 94595. Upon receipt of a timely notice of cancellation, a resident shall receive a full refund of the costs for the service program provided no services have been rendered under the Agreement. If services have been rendered at the time of cancellation, a resident shall be entitled to a pro rata refund based on the retail value of services performed.

Attachment (new enrollees): Service Description List

BE SURE TO INCLUDE THIS CONTRACT, SIGNED, ALONG WITH YOUR CHECK MADE TO GRF

______________________________________
Owner Signature

______________________________________
Address

______________________________________
Date

______________________________________
GRF Signature

______________________________________
Date

FOR SERVICE APPOINTMENTS CALL (925) 988-7650
Golden Rain Handyman Service
800 Rockview Drive | Walnut Creek, CA 94595  |  (925) 988-7650  |  Fax (925) 988-7632

Download the Golden Rain Foundation Service Contract

Below are some frequently asked questions and answers about the Golden Rain Handyman Service. If you don’t see the answer to your question here, you may use the Feedback page or send an e-mail to handyman@rossmoor.com by clicking here. Questions will be answered by the next business day.

Q: How do I arrange for handyman service at my manor?
A: Call (925) 988-7650. A representative will schedule an appointment at a time that is convenient for you.

Q: What is the cost for service?
A: The rate is $250 for a full year.

Q: Can I pay with a credit card or cash?
A: No. At this time Golden Rain Foundation is only able to accept checks for payment.

Q: How do I join?
A: By signing a Service Agreement and submitting payment. This can be done a few different ways. 1) Visit us in person at the Mutual Operations Division at 800 Rockview Drive where the receptionist can walk you through the process. 2) Call the Order Desk at (925) 988-7650. You will be sent the necessary documents along with a return envelope in which you return the signed Service Agreement and your check. 3) Call the Order Desk at (925) 988-7650 to arrange an appointment for the handyman lead to come to your manor. He will accept your signed Service Agreement and check and also perform a walk-through of your manor if you wish. This will allow you to discuss potential issues and allow him to become familiar with your manor for the future. 4) Print out a copy of the Service Agreement, fill it out and send it with a check for the correct amount to GRF to 800 Rockview Drive, Attn: Handyman Service.

Q: How many requests can I make for service?
A: You are allowed four calls per month with each call allowing up to four hours of work. If additional service is needed for a call, it may be granted at the discretion of management.

Q: Is there a charge per service call?
A: No. The only cost to you is the yearly fee. Parts that are not covered by the Service Agreement will need to be provided by the resident, or paid for at the time of service.

Q: When is the service offered?
A: Appointments are available Monday through Friday from 8:00 a.m. to 4:30 p.m., excluding holidays. You may call for service during those hours, or leave a voice mail outside of those hours and your call will be returned the next business day.

Q: If I sell my unit and move to another manor within Rossmoor, does the Service Agreement move with me?
A: No. The Service Agreement is tied to the manor. The new buyer will retain the Service Agreement benefit.

Q: Can I cancel my Service Agreement?
A: Yes. You may cancel within the first 30 days of signing and receive a full refund if the service has not been used. If the service has been used, you are entitled to a pro-rated refund based on the retail value of services performed.

Q: What is covered by the Service Agreement?
A: Many items are covered. See details of items covered on the Description of Services by clicking here.

Q: Will my Mutual coverage change?
A: No. Maintenance policies for your Mutual remain the same.

If you have other questions not answered on this page, please call (925) 988-7650 or click here to send a question via e-mail.

We welcome your input and feedback on our service. All suggestions and comments are reviewed and considered and questions will be answered promptly. The Golden Rain Handyman Service contact number is (925) 988-7650. Call Monday – Friday, 8:00 a.m. to 4:30 p.m. to speak with a representative.

You may also click here to send an e-mail. Or click here to take a survey. For your reference, the e-mail address for the Golden Rain Handyman Service is handyman@rossmoor.com.

If you have recently had a service call, use e-mail to comment on the service. Please include your address and the date of service. If you would like us to contact you via telephone, remember to include the best number to reach you. If you wish to compliment someone, be sure to include their name.

Comments will be used to improve our service, including the information offered here.

Thank you!

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